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Returns & Exchanges

Item isn't what you wanted or expected? Fit or feel the way you hoped? Simply return your gear for any reason within 90 days for a full refund or exchange. Your experience is our #1 priority and we want you to love your new gear.

All merchandise we carry will be replaced/repaired for a minimum of one year should it be defective for any reason.

Custom and Made-to-Measure items are non-refundable, please take your time when ordering these items. Contact our Customer Service team for assistance with sizing.

Dildos, Inflatables, and Insertable Toys are only refunded or exchanged if returned unopened, in their original packaging.

Shipping Fees are refundable only in the case of delayed shipments and orders that have been cancelled prior to shipping.

Returning gear is easy:
  1. Let us know via the return form below what you'd like to do.
  2. We'll contact you to confirm your exchange/return.
  3. Send in your item.
Exchanges will be shipped to you at no additional shipping charge. Refunds will be processed as soon as possible but always within ten days of receiving your package.