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Shipping FAQ

Some of the more frequently asked questions about shipping are answered here.

Additional questions? Please contact our Customer Service Department:

  • When will my order ship?

    Orders received before noon / 12PM (PST) Monday through Friday are shipped out same day. Depending on Shipping Method, packages will arrive within the following 1 - 6 business days. UPS Service does not include Saturday or Sunday delivery.

  • How are shipping costs calculated?

    Orders under $99 US Post: $6 flat fee
    UPS Ground: $10 flat fee
    Orders $99-$199 Free UPS Ground
    Orders over $199 Free UPS 2-Business Day
    Furniture and Oversize items are not eligible for free shipping.
    Shipping fees for these items can be found on the item page.
  • Which companies do you ship with?

    UPS is our primary carrier; they provide excellent tracking of your package, guaranteed delivery dates, and a transit time of 1 - 5 business days from the date of shipping, depending on your distance from San Francisco.

    USPS - US Postal Service - is required for PO Boxes, US Territories, APO/Military addresses, and non-expedited shipments to Hawaii, Alaska, and Puerto Rico. Shipments via US Post usually take between 2 - 5 days from date of shipping for delivery but do not have a guaranteed delivery time.

  • US Map

    The map above represents shipping times in business days using UPS Ground delivery once your package has left our store.

  •  How fast can I get my order? Is rush service available?

    For domestic US shipments we offer UPS 1-Business Day & UPS 2-Business Day service (including major metropolitan areas of Hawaii, Alaska, and Puerto Rico).

    Rush service cannot be gauranteed for for APO/Military, PO Boxes, or US Territories.

    If you would like a quote for shipping charges, please select your items and proceed to the checkout page. Once you have entered your state and zip code in the shipping fields you can see your calculated shipping rate in the Shipping Method menu.

  • Do you ship orders internationally?

    We ship orders all over the world, every day, and offer the following carrier options.

    UPS International:
    A door-to-door carrier service that usually delivers your package between 2-6 business days from date of shipping. We highly recommend this service to most countries. It is quick, highly reliable and offers tracking along the way.

    International Post via Local Carrier:
    An international mail service delivered to you by your local postal carrier with an average transit time of 7-14 days from date of shipping. This service is required for International Post Office and Parcel Locker deliveries.

  • What is the cost of shipping internationally?

    Shipping fees are dependent on which country the order is shipped to. While most orders have a flat rate shipping fee, there are items that have a calculated rate due to being oversize or heavyweight.

    To find out the flat rate shipping costs to your country, click the link below:

    International Shipping Fees

    International Duties and Taxes:
    International orders are subject to import duties and/or taxes for countries that require them. The fees are the responsibility of the customer/receiver to remit payment. Failure to pay these fees may result in your package being held by Customs. Packages returned for such reasons will incur a secondary shipping fee if reshipped. Although it is rare, should customs officials seize an item, Mr. S Leather cannot be held responsible.

    While we maintain a high level of discretion for all of our orders, International Post packages require itemized documentation on the exterior of the package. UPS International orders have digital customs documentation that cannot be read without a computer scanner.

  • How will my order be packed and shipped?

    All packages are shipped in plain brown boxes or plain padded envelopes and contain the following return address:

    385 8th Street
    San Francisco, CA 94103
  • Will I be able to track my order status and my package?

    Customers who place orders under an online account can login to the website at any time to see its current status. Guests will receive email notifications at time of ordering and when the order is shipped. At the end of every business day, we send out tracking information to the email address you provided with your order. Please ensure we are white-listed through your email service provider. If you do not receive an email (due to spam blockers, etc.), please let us know and we will be happy to update you on your order status.

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